Our standard delivery time is 3-5 working days from the date of purchase. Please note that this is an estimate and may vary depending on your location and any unforeseen circumstances such as weather or other disruptions. Once your order has been shipped, you will receive a confirmation email with tracking information so that you can monitor the progress of your delivery. Thank you for shopping with us, and we appreciate your patience and understanding regarding delivery times.

Yes, we do offer international shipping to select countries. Please request additional information before order to confirm shipment possibility to your country.

Yes, after placing an order on our website, we transfer the data to our partners (fulfillment center in Germany). After processing the order (up to 24 hours), we receive a tracking number and send it to the email that you provided when placing the order.

In this case, we expect you to inform us of any loss or damage to the product. In order to compensate for the loss of the product, we will require confirmation from the Postal Agent who carried out the delivery, as well as confirmation of the fact of placing and paying for the order on our website. In the event of confirmed loss, we will arrange for a resend. In the event of a resend and the product not being available in the same color, a product of a different color may be sent.

We accept payment by debit and credit cards, including Visa, Mastercard, and American Express. We take the security of your personal and financial information seriously and therefore, we use reliable payment partners like Stripe or PayPal to process all transactions securely. These payment partners employ industry-standard encryption and fraud prevention tools to ensure that your payment details are kept safe and secure. Additionally, we do not store any of your payment information on our servers, which further protects your privacy and security. Thank you for choosing our online shop for your purchases.

We understand that sometimes our customers may need to cancel or modify an order after it has been placed. We are happy to assist with cancellations or modifications as long as the order has not been shipped from our warehouse. If you need to cancel or modify your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

If the product has already been shipped, you will need to return the product to us. Upon receipt of the returned product, we will inspect it to ensure that it is in its original condition, and we will issue a refund if the product is found to be in good condition. Please note that in some cases, return shipping fees may apply.

We strive to provide excellent customer service, and we are committed to ensuring that our customers are completely satisfied with their purchases. Thank you for choosing our online shop, and we look forward to serving you.

Yes, after placing an order on our website, we transfer the data to our partners (fulfillment center in Germany). After processing the order (up to 24 hours), we receive a tracking number and send it to the email that you provided when placing the order.

We understand that receiving your order in a timely manner is important to our customers, which is why we strive to process each order as quickly as possible. Our processing time is typically one business day, which means that your order will be ready to ship within that timeframe.

Once your order has been shipped from our warehouse, you will receive an email notification to confirm that your order has been processed and shipped. Please note that this email may end up in your 'Spam' folder, so be sure to check there if you do not see it in your inbox. The email will also include information for tracking your order, so you can keep tabs on its progress until it reaches your doorstep.

Yes, we offer discounts and promotions from time to time. To stay up-to-date on our current promotions, we recommend following us on our social media accounts or subscribing to our newsletter. Additionally, if you plan to purchase multiple items, please contact us and we can discuss providing a bulk discount. We also work with B2B customers and can offer special pricing for larger orders.

There is no timeframe specified by law for the Seller to refund the cost of a returned item. However, in online sales, due to the nature of not being able to physically examine the product before purchase, we provide every customer with the right to return the item within 14 calendar days from the date of receipt.

If the product does not meet your expectations and you have decided to return it, you must ensure that the product is not damaged and is in its original condition.

We have simplified the procedure as much as possible: 1) You inform us by email about your order and your desire to return the item; 2) We send you a return label and ask you to send the item back; 3) The item is inspected upon arrival at our warehouse; 4) If the item is confirmed to be in good condition and complete, we proceed with the refund; 5) The funds are returned using the same payment method that you used to make the purchase, in accordance with the rules of our payment partners.

You can initiate a return within 14 calendar days from the date of receiving your purchase. Returns are accepted for the following reasons: the product doesn't meet your expectations, the product's contents do not match what was stated on the website, the product is faulty, or the product has manufacturing defects.

If you decide to return the product without a specific reason or it doesn't meet your expectations, the return shipping costs will be your responsibility (the cost of shipping it back to our warehouse in Germany).

If the reason for the return is a discrepancy between the product and the information provided on the website or the presence of any manufacturing defects, we will cover the return shipping costs.

Yes, we take the security of our customers' personal and financial information very seriously. Our online shop uses industry-standard encryption and security measures to protect your credit card details when you make a purchase. We use a secure payment gateway that is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which means that your credit card information is encrypted and transmitted securely over the internet. We also do not store your credit card details on our website or servers, so you can be confident that your information is safe from unauthorized access or misuse.

Protecting the privacy and personal information of our customers is one of our top priorities. Our privacy policy outlines how we collect, use, disclose, and protect your personal information. We only collect information that is necessary to fulfill your order and provide you with a personalized shopping experience. We do not sell or share your personal information with third parties for marketing purposes. We may disclose your information to our trusted partners and service providers who assist us in processing your order or providing you with customer support. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

We would be happy to support you and answer your questions. Please send your email to support@hairguru.online